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HinduBusinessLine

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Data Focus: Over 17 lakh LPG-related complaints filed every year, 58% relate to IOCL

  • An expert committee report reveals that over 17 lakh LPG-related complaints are filed annually, with 58% concerning Indian Oil Corporation Limited (IOCL).
  • Complaint patterns show BPCL and HPCL consumers frustrated over refill issues, while IOCL users face challenges with timely subsidy transfers.
  • Logistical inefficiencies and supply chain disruptions contribute to refill-related complaints, emphasizing the need for operational streamlining.
  • Recommendations include urgent reforms in subsidy management, service improvements, stricter quality assurance, and addressing digital service gaps in the LPG sector.

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