An expert committee report reveals that over 17 lakh LPG-related complaints are filed annually, with 58% concerning Indian Oil Corporation Limited (IOCL).
Complaint patterns show BPCL and HPCL consumers frustrated over refill issues, while IOCL users face challenges with timely subsidy transfers.
Logistical inefficiencies and supply chain disruptions contribute to refill-related complaints, emphasizing the need for operational streamlining.
Recommendations include urgent reforms in subsidy management, service improvements, stricter quality assurance, and addressing digital service gaps in the LPG sector.