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IOB must have a vision for 2047 aligning with India's growth aspirations, says official

  • The Indian Overseas Bank (IOB) was urged by an official to have a vision for 2047 aligning with India's growth aspirations, focusing on innovation and integrity in serving customers.
  • Key banking services such as WhatsApp-based banking and Re-KYC through Banking Correspondents were launched to enhance customer service and overall performance.
  • Other initiatives included a QR-based Real-Time Customer Feedback System to monitor and improve service experience, with positive feedback used to recognize and motivate employees.
  • The bank's digital efforts aim at financial inclusion by offering services in regional languages, contributing to the vision of a digitally empowered economy.

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