The Indian Overseas Bank (IOB) was urged by an official to have a vision for 2047 aligning with India's growth aspirations, focusing on innovation and integrity in serving customers.
Key banking services such as WhatsApp-based banking and Re-KYC through Banking Correspondents were launched to enhance customer service and overall performance.
Other initiatives included a QR-based Real-Time Customer Feedback System to monitor and improve service experience, with positive feedback used to recognize and motivate employees.
The bank's digital efforts aim at financial inclusion by offering services in regional languages, contributing to the vision of a digitally empowered economy.