<ul data-eligibleForWebStory="false"><li>An individual's phone order with O2 was flagged as fraudulent, causing their account to be locked and services disrupted.</li><li>It took O2 four days to confirm the legitimacy of the order and reinstate the account after the handset was returned.</li><li>There were delays and confusion in resolving the issue with O2, affecting the individual's ability to care for family members and access services requiring verification.</li><li>Three also had issues, as a customer faced a debt notice for a phone contract she never ordered, with conflicting claims from the provider causing further confusion and frustration.</li></ul>

O2 decided my phone order was fraud and shut my account

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