Passengers experienced a stampede-like situation at Ghatkopar station of Mumbai Metro Line 1 due to delays caused by the withdrawal of a train from service.
Commuters expressed frustration over the increased rush on the metro line since its launch in 2014 and urged authorities to address the lack of capacity and frequency of services.
Civic activists criticized the prioritization of profit over public service, emphasizing the need for immediate corrective measures to ensure commuter safety.
The operator, Mumbai Metro One Pvt Ltd., is considering options like improving speed, increasing coaches, and restarting mixed-loop services to optimize operations and cater to growing commuter demand.