When people with diverse backgrounds and work styles are brought together for a common commercial aim, conflict is inevitable in the workplace. Managing and resolving conflict is possible and necessary.
8 Steps to handle Conflict
1. Identify Root Cause
2. Communicate Openly
3. Seek a compromise
4. Use A mediator
5. follow up
6. Address the behaviour
7. keep it confidential
8. learn from it
Understand the underlying issues that are causing the conflict. This will help you address the problem at its source.
Identify the root cause
Encourage open communication between the parties involved. Be willing to listen and understand each person’s perspective.
Communicate Openly
Look for a solution that addresses everyone’s concerns and needs. It may require some compromise from both parties.
Seek A Compromise
If the conflict is particularly complex, consider bringing in a neutral third party to help resolve the situation.
Use A mediator
After the conflict has been resolved, follow-up to ensure that the solution is working and that there are no lingering issues.
Follow Up
Conflicts often arise from bad behavior. Identify the bad behavior and address it accordingly.
Address the behavior
Conflicts can be disruptive to the workplace. Keep the conflict confidential to minimize the impact on the rest of the team.
keep it confedential
Take the time to reflect on what caused the conflict and how you can prevent similar conflicts in the future.