NCPCR has summoned Byju’s following a two-part context investigation of Byju’s working culture and customer service practises
Byju’s staff has revealed about abusive practices and harsh work conditions that prevail right now, in pusuit of profitability.
Leaked conversations and call show how certain executives at Byju’s put employees under pressure and threaten them to work more than 72 hours per week.
BYJU’s is reportedly purchasing children’s and parents’ phone numbers and intimidating them into purchasing their courses.
18
However, BYJU’s emphatically denied purchasing student database saying they already have 150 million registered students and don’t need to purchase data.
At NCPCR hearing, company spokesperson said, the firm would begin conducting ‘affordability checks’ before advertising courses to families earning below INR 25,000 per month
In another case a customer had accused BYJU’S of causing mental agony after she was denied refund despite returning the programme within 15 days
The District Consumer Disputes Redressal Commission has ordered BYJU’S to reimburse a Ludhiana customer’s payment for its online programme.