<ul data-eligibleForWebStory="true"><li>Chatbots are more complex than initially thought, involving various components like conversation design and backend integrations.</li><li>Effective chatbots require structured learning and feedback loops to improve over time.</li><li>Sometimes, a well-placed FAQ might be more suitable than an AI chatbot.</li><li>Chatbot success is measured by providing correct answers efficiently rather than keeping users engaged for longer.</li><li>Achieving a balance between AI capabilities and human-centered design is crucial for chatbot product managers.</li></ul>

What I Wish I Knew Before Diving into Chatbots as a Product Manager

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