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HRKatha
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When human resources becomes inhuman
- Human resources departments are often failing to effectively advocate for fairness and ethics in workplaces, leading to a disconnect between expectations and reality.
- The issue lies in the structural problems that limit HR professionals, such as their positioning in the organizational hierarchy and unclear processes for conflict resolution.
- HR's lack of authority and poorly defined procedures turn them into ceremonial figures rather than effective advocates for employees.
- The dual responsibility of being both employee advocates and business partners creates internal conflicts for HR professionals, making their position challenging.
- Misconceptions about HR's role as judicial authorities and the communication gap contribute to employee frustration and disappointment in HR's support.
- HR professionals face an impossible balancing act between employee interests and corporate priorities, often becoming the scapegoats in conflicts and ethical dilemmas.
- Effective solutions require structural changes within organizations, such as appointing ombudsmen for employee issues, ensuring transparency in disciplinary systems, and establishing multi-layered grievance mechanisms.
- HR must transcend biases and hierarchy pressures, communicate decisions effectively, and act as the conscience keeper of the organization to drive better support for employees.
- Challenges in HR support reflect broader organizational dysfunction, emphasizing the need for companies to address power imbalances and prioritize effective advocacy over immediate business interests.
- Courage, judgement, and fortitude are essential qualities for HR professionals to navigate conflicts, challenge power, and drive business results with integrity.
- Addressing the failures in HR support requires a holistic approach that focuses on empowering HR, clarifying processes, and aligning advocacy with organizational values.
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