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Windows 11 user has 30 years of 'irreplaceable photos and work' locked away in OneDrive - and Microsoft's silence is deafening
- A Windows PC owner experienced a data loss disaster when their Microsoft account was locked, losing 30 years of 'irreplaceable photos and work' stored on OneDrive during a drive migration process.
- The Redditor's attempt to transfer data from old drives to a new one via OneDrive left them locked out with no access to their data.
- Despite submitting the compliance form multiple times, they received only automated responses and no human support from Microsoft.
- The Redditor criticized Microsoft for suspending their account without explanation and lacking proper recourse or communication channels.
- Issues highlighted include the single point of failure in the data transfer process and Microsoft's lack of support in resolving the problem.
- The Redditor urged for accountability from Microsoft and criticized the lack of due process in handling such cases.
- Microsoft faced criticism for locking accounts without clear reasons and providing inadequate support for users facing data loss.
- The incident raises concerns about relying solely on cloud storage and the importance of multiple backup copies of data.
- Microsoft's actions were seen as potentially unethical and a breach of consumer protection laws by holding digital data hostage without proper resolution processes.
- The incident coincides with Microsoft's push for account services on Windows 11, highlighting the risks of data loss and account-related issues for users relying on Microsoft services.
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