Digital banks have become an integral part of daily life in the Philippines, with Filipinos being enthusiastic adopters of digital finance.
Many fintech businesses also exist in the consumer finance space, and while many have great promise, not all are necessarily trustworthy.
Key trust signals to look out for include BSP supervision and licensing, PDIC insurance coverage, and trustworthy data privacy and security features.
In addition, having a positive reputation, seamless user experiences on apps and websites, partnerships with reputable public and private organizations, accessible and responsive customer support, and realistic marketing pitches are important elements of a trustworthy digital bank.
Furthermore, regular, clear communications and updates from the bank can help foster trust in the digital bank or fintech.
People should opt for digital banks that offer acceptable risk with comprehensive services, prioritize their trust, and lead them throughout their financial journey.