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10 Trust Signals That You Should Look for in a Digital Bank

  • Digital banks have become an integral part of daily life in the Philippines, with Filipinos being enthusiastic adopters of digital finance.
  • Many fintech businesses also exist in the consumer finance space, and while many have great promise, not all are necessarily trustworthy.
  • Key trust signals to look out for include BSP supervision and licensing, PDIC insurance coverage, and trustworthy data privacy and security features.
  • In addition, having a positive reputation, seamless user experiences on apps and websites, partnerships with reputable public and private organizations, accessible and responsive customer support, and realistic marketing pitches are important elements of a trustworthy digital bank.
  • Furthermore, regular, clear communications and updates from the bank can help foster trust in the digital bank or fintech.
  • People should opt for digital banks that offer acceptable risk with comprehensive services, prioritize their trust, and lead them throughout their financial journey.

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