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2025: The year ‘invisible’ AI agents will integrate into enterprise hierarchies
- In the enterprise of the future, human workers are expected to work closely alongside sophisticated teams of AI agents.
- One-third of American workers are already using AI in the workplace, and 2025 is predicted to be the year these “invisible” AI agents take on a more active role in enterprise operations.
- AI agents can handle multiple tasks based on context and natural language, going beyond question-answer chatbots to execute complex tasks.
- Experts predict by mimicking human-like behavior, AI agents will eventually fulfill the long-awaited dream of automation in enterprises that robotic process automation (RPA) was supposed to solve.
- AI agents will be able to perceive, interpret data, plan, act, reflect, learn from feedback, and improve over time.
- Although AI agents are still in formative stages, their abilities range from retrieval augmented generation to multi-agent ecosystems, but human input is still vital in most use cases.
- AI agents can streamline onboarding processes, work with procurement agents, gather information about customers, and complete tasks by breaking goals into sub-goals.
- Companies are using compound AI systems that break down monolithic models to improve quality and decrease cost and latency.
- The true transformation will come from companies leveraging their data to build a unique capability or business process to get service advantage over competitors.
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