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6 HR functions using gen AI in a big way
- More than 40% of HR functions use or are experimenting with gen AI, according to research by the Institute for Corporate Productivity.
- Of six HR functions using AI, each deploys it to improve efficiency and productivity.
- Talent acquisition is one of the key areas of HR practising gen AI, with video or chatbot-interviews among the tech’s uses.
- Talent development is another area in which gen AI can catalyse change, enabling teams to treat instruction and development needs on a personalised basis.
- Total rewards teams that may use gen AI include those responsible for automating compensation queries and pay equity analysis.
- Diversity, equity and inclusion teams use AI to identify potential bias in job descriptions and employee pay, and assess the impact of changes.
- People-analytics teams apply gen AI heavily to qualitative and empirical data analysis in support of natural-language processing and employee feedback analysis.
- Some businesses, including Walmart, also deploy chatbots to answer employee queries and help ensure optimal employee experience and labour relations.
- Good HR deployment of AI only occurs in 13% of organisations HR function, with 28% and 34% respectively using the technology in moderation or in a minimal fashion.
- But 51% of employers are now embracing gen AI to some degree: HR input is increasingly being sought in strategic AI decision making, the report by i4cp indicates.
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