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7 Lessons from Launching Internal Tools at a Fortune 500 Company

  • Internal tools are crucial for streamlining operations in large organizations.
  • Lessons for successful internal product development include building for expert users, focusing on real impact, involving stakeholders, treating launches as ongoing service delivery, embracing integration challenges, overcommunicating value, and prioritizing documentation.
  • Internal tools improve how teams work and have a significant impact even though their work may be invisible.

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