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A framework for better UX capacity planning

  • The article discusses a framework for improving UX capacity planning to align on the level of UX effort needed for projects.
  • It addresses common struggles in UX design and research, such as lack of alignment on research and design effort, and capacity planning.
  • The framework aims to set realistic expectations, empower UX teams, and determine the level of discovery, iteration, and execution needed.
  • It introduces the Pendo Research Effort Framework and the UX Effort Framework 2.0, which focus on research and design effort levels.
  • The Research Effort levels include Ship & Measure, Research Light, Research Medium, and Research Heavy, each catering to different project requirements.
  • The Design Effort Levels consist of Consult Only, Design Light, Design Medium, and Design Heavy, based on factors like risk and complexity.
  • The article emphasizes the importance of aligning teams, setting expectations, and tracking UX work using project management tools like Jira.
  • It suggests a structured approach starting from project planning to project kickoff, adding UX stories to Jira, and quarterly planning.
  • The framework helps prioritize problems and outcomes over features, enabling realistic expectations and better communication of UX capacity.
  • In conclusion, the article provides a comprehensive guide on utilizing the framework for effective UX capacity planning and project execution.

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