<ul><li>Elias Torres, former VP of engineering at HubSpot and co-founder of Drift, has launched AI-powered startup Agency to automate tasks for customer success managers (CSMs).</li><li>Agency has raised a $12 million seed round led by Sequoia and HubSpot Ventures.</li><li>The AI technology used by Agency gains a deep understanding of customers from various data sources, allowing it to anticipate their needs.</li><li>Agency's product is currently being tested with companies and is available in an invite-only beta for customer success professionals.</li></ul>

After selling Drift, ex-HubSpot exec launches AI for customer success managers

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