A naukri.com initiative
Global Fintech Series
2M
261
Image Credit: Global Fintech Series
AI Adoption by BofA’s Global Workforce Improves Productivity, Client Service
- Bank of America's global workforce has adopted AI-driven technology for increased efficiency and improved client service.
- This commitment to AI and machine learning has enhanced capabilities in various business lines, operations, and training.
- The use of AI at scale has led to enhanced employee productivity, client service, and overall business growth.
- The introduction of Erica, an AI-driven virtual assistant, has been widely successful with over 2.5 billion client interactions.
- Bank of America's approach to AI involves human oversight, transparency, and accountability for all outcomes.
- AI adoption includes tools like Erica for Employees, ask MERRILL, ask Private Banking, and GenAI for call center summaries.
- AI is also used for coding assistance, client meeting preparations, contact center optimization, and research summaries.
- Bank of America holds a significant number of AI-related patents and invests heavily in technology initiatives annually.
- The company's focus on leveraging AI technology showcases its commitment to innovation and improving services globally.
Read Full Article
15 Likes
For uninterrupted reading, download the app