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AI agents raise red flags for employees

  • A Boston Consulting Group survey revealed that while employees are increasingly comfortable with AI, they express concerns about the adoption of autonomous agentic tools.
  • Over 70% of respondents regularly use generative AI tools, with almost half reporting time savings of at least an hour daily. Confidence in AI adoption has grown by 19% from 2018.
  • Only 13% of employees have encountered AI agents in their workflows. Key worries include lack of human oversight, unclear accountability for mistakes, and potential bias.
  • Enterprises are looking to leverage agentic AI for competitive advantages, but challenges such as security gaps, integration issues, and organizational readiness remain. Major companies like Salesforce, PepsiCo, Toyota, Estée Lauder Companies, and Walmart are among early adopters of AI agent technology.

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