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Air India transforms workforce to drive modernisation, growth

  • Air India is undergoing a significant workforce transformation to become a modern, efficient, and customer-focused airline under Tata Group's ownership.
  • The airline has reduced the average age of non-flying staff to 35 and cabin crew to 29 through a combination of recruitment, exits, and merger integration.
  • Around 1,500 pilots have been recruited post-privatization to meet operational needs and regulatory requirements for higher crew availability.
  • The influx of younger employees with digital skills is enhancing service quality, while experienced staff are guiding the transition process, ensuring a balanced work culture for Air India's expansion plans.

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