<ul><li>Enterprises are utilizing AI in customer experience to improve the process and make customers feel heard and understood.</li><li>AI-powered CX is shifting from a cost center to a revenue driver by driving ROI through increased engagement, loyalty, and sales.</li><li>AI in customer experience is becoming seamless, personalized, and efficient, providing a positive customer experience.</li><li>Google Cloud identifies AI trends for 2025, including seamless AI-powered customer experience, the use of multimodal AI, and AI adoption in security and privacy best practices.</li></ul>

AI’s Invisible Touch: Customer Service Shifts to Revenue Driver

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