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AI’s Next Job: Moving From Solo Tool to Collaborative ‘Digital Chief of Staff’

  • The role of generative artificial intelligence (AI) in the workplace is shifting from summarizing or creating content for single users to co-working and collaboration with multiple agents.
  • AI is moving from basic automation to becoming a “thought partner” that can analyze complex problems and assist leaders in making better decisions. In the third phase, AI's role will be in group collaboration, where individuals and agents co-work and coexist together.
  • This shift will create a “cognitive energy surplus” by allowing AI to handle routine tasks, while human workers focus on creativity, strategy, and decision-making.
  • AI usage in the workplace is becoming increasingly accepted, with more companies acknowledging its usefulness and working on implementing guardrails to ensure audit, governance, compliance, and security. However, companies still face challenges related to information overload, defining next steps, and improving the user interface.

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