<ul><li>Amazon is issuing refunds to customers for some really old returns that were unresolved, dating back to as far as 2018.</li><li>The company identified a small subset of returns that were not resolved due to the inability to verify the correct item was sent back, leading to customer refunds now.</li><li>During its recent earnings call, Amazon hinted at refunds, and CFO Brian Olsavsky confirmed a one-time charge of $1.1 billion, including costs related to historical customer returns.</li><li>Amazon customers have reported receiving belated refunds, with some getting money for products they never returned, prompting a potential class action lawsuit against the company.</li></ul>

Amazon is sending customers refunds for some really, really old returns

Discover more