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Amazon to invest $233 million to enhance India operations network
- Amazon India to invest $233 million in enhancing logistics and operations infrastructure to accelerate delivery speeds and service reliability.
- The investment aims to fortify fulfilment, sortation, and last-mile delivery capabilities in urban markets.
- This move comes amid increased competition and a slowdown in India's digital retail sector.
- Abhinav Singh, VP-Operations at Amazon India and Australia, highlighted the commitment to expanding and upgrading operations.
- Amazon recently piloted its 10-minute delivery service 'Now' in Bengaluru and plans to expand to Delhi-NCR and Mumbai.
- India's e-tail market growth decelerated to 10–12% in 2024, down from over 20% in previous years.
- Amazon India reported a 14% increase in operating revenue in fiscal year 2024, reaching Rs 25,406 crore.
- Investments extend to technology enhancements, workforce initiatives, and employee welfare programs.
- The company is focused on improving delivery personnel app transparency, navigation efficiency, and employee welfare like promoting helmet usage.
- Programs such as 'Samridhi,' 'Ashray,' and 'Sushruta' aim to provide financial assistance, rest points, and healthcare support.
- A health check-up campaign is expected to benefit 80,000 delivery associates by year-end.
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