The Qualcomm Snapdragon X Elite-powered Microsoft Surface Laptop 7 has been deemed 'frequently returned' on Amazon due to user reviews citing Arm-based incompatibilities.
Verified buyers have praised the Microsoft Surface 7 for its battery life but complained that many programs do not work with Arm.
Another possible reason for frequent returns is the competition and availability of computers with competitor chips, specifically AMD Ryzen AI processors.
Pricing could also be a factor, with the Surface Laptop 7 being discounted to $1,544.83 on Amazon, compared to similarly priced options like the Arm-based MacBook Pro.