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Antler Investor Memo Series: Balo is creating a 24/7 help desk for enterprise software users
- Antler-backed Balo is developing Expert-Driven Help Desks for 24/7 support to meet the urgent needs of enterprise software users.
- Balo’s 24/7 Enterprise Software Help Desk connects users with vetted experts globally, reducing friction and costs.
- Balo’s pay-as-you-go model ensures that companies only pay for the time they need, making it scalable and cost-efficient.
- Balo's initial focus is on Salesforce, and plans to expand to other enterprise software markets such as the Microsoft, Oracle, and SAP ecosystems.
- Balo has garnered over 350 users interested in their services since its launch in April, indicating a demand for affordable Salesforce support.
- Balo aims to develop an easy-to-use interface for its experts and users, with built-in AI capabilities and integrations directly into Salesforce and Slack.
- Antler's investment in Balo will help build its technical infrastructure, and launch its MVP by the end of October 2024.
- Antler Australia is revealing its latest investments in startups in the “Investor Memos” series, with Balo among its most recent portfolio companies.
- Balo aims to help businesses unlock more value from their software investments and contribute to bridging the gap between software users and experts.
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