Marketers are facing challenges in making the right customer connections due to expanding media space and are considering exploring different advertising formats.
Concerns regarding social media advertising include diminishing returns, less effective targeting, rising ad costs, saturation in target audience, and user fatigue.
Marketers are focusing on developing more touchpoints through the sales funnel and moving away from programmatic display towards walled gardens to improve ad placement control.
Enhancing customer connections involves focusing on specific channels through the sales funnel stages, utilizing influencers and content creators, personalized bottom-of-the-funnel activities like paid search and email marketing, and leveraging chatbots for improved customer engagement.