As an Engineering Manager, you are often faced with the challenge of balancing technical quality with the realities of business. Empathy is the cornerstone for building effective communication with both non-technical stakeholders and engineers.
It's your job as EM to act as the bridge between the technical and non-technical worlds, advocating for the technical realities of engineers’ work and managing engineers to work effectively within the project's scope.
To navigate this challenge, EMs must actively develop their people skills, such as effective communication, conflict mediation, delegation, and performance evaluation.
EMs must spend time honing their communication skills to present information clearly and professionally. Effective communication is crucial, including adapting communication to the audience and managing contextual details.
Conflict is unavoidable but can be mitigated with effective negotiation, tangible advice on this topic can be found in “Getting to Yes: Negotiating Agreement Without Giving In”.
While you are the bridge, you should delegate task responsibilities between the technical and business sides and avoid overloading personal task lists.
On the technical side, the ability to communicate technical details with non-technical stakeholders such as project scope, compatibility, and resource availability is crucial.
On the business side, it is important to manage expectations, including timelines and overall project objectives.
By investing the time to develop your people skills, as an EM, you can lead successful projects while also developing your business and technical acumen.
Through these efforts, Engineering Managers develop a strong, common culture that emphasizes mutual respect, aligned goals, and transparency.