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Ashish Nagar, CEO & Founder of Level AI – Interview Series
- Ashish Nagar is the CEO and founder of Level AI, using artificial intelligence to transform contact center operations.
- He was a product leader on the Alexa team, continuously seeking opportunities to tackle more complex AI problems.
- Level AI has become a key player in the AI-driven contact center space, known for its cutting-edge products and superior implementation of artificial intelligence.
- Nagar talks about AI's ability to understand human speech and Level AI's mission to address the complexities of human language in a customer service environment.
- Level AI's NLU technology goes beyond basic keyword matching and its AI understands the intent behind a question.
- Level AI integrates with most CX software in the industry, whether it’s a CRM, CCaaS, survey, or tooling solution.
- Level AI's sentiment analysis detects seven different emotions, ranging from extreme frustration to elation, allowing us to measure varying degrees of emotions that contribute to our overall sentiment score.
- Nagar explains how Level AI ensures security and privacy by not outsourcing any of its generative AI capabilities to third-party vendors.
- The Series C investment will fuel Level AI’s strategic growth and innovation initiatives.
- Nagar believes that the role of AI in transforming customer service over the next decade lies in workflow automation and gaining insights from unstructured data, while ensuring the human connection with customers is still present.
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