Businesses need to understand their customers and get into the minds of consumers in order to sustain and thrive in competition.
Knowing the most basic information of customers enables businesses to anticipate future needs and find patterns.
An optimum level of satisfaction can be ensured by using insights of previous orders for customized suggestions
Understanding the reason(s) behind customers choices helps to discover Unique selling proposition(USP) and in turn ensure success.
Revise elements associated with selling a product after every few months to make product more attractive.
Businesses can exponentially increase sales through referral of all the satisfied customers.
Associating products or services with top celebrities in marketing campaign can trigger memories of consumers.
Powerful cognitive tool to ensure attention to product is memory.
Business’ duty does not end after ensuring successful sales, they would want to ensure that customers have a great experience using their product or services.
Consumers tend to share their bad customer service experience, and engagement of new customer can cost 5 times more as compared to sustaining an existing one.