<ul><li>Atera Networks Ltd. has launched IT Autopilot, an autonomous IT solution that builds upon the success of AI Copilot to resolve Tier 1 support tickets, automating tasks like password resets and system reboots.</li><li>IT Autopilot can handle up to 40% of IT workloads with fast response times of 0.1 seconds and average resolution times of 15 minutes, allowing IT teams to focus on strategic initiatives.</li><li>A survey revealed that 85% of respondents believed a four-day work week would be achievable if Tier 1 support responsibilities were automated, showing the need to address technician burnout and improve service levels.</li><li>Atera positions IT Autopilot as a secure extension of internal IT teams, offering features like hands-free issue resolution, reduced end-user friction, and faster ticket turnaround times to enhance productivity and efficiency.</li></ul>

Atera debuts IT Autopilot to offload Tier 1 tasks from technicians

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