<ul data-eligibleForWebStory="false"><li>Amazon Web Services Inc. (AWS) is moving forward with implementing agent workforces and AI-powered tools, despite concerns about AI causing job loss and content scraping.</li><li>Colleen Aubrey, senior vice president of applied AI Solutions at AWS, believes in AI's transformative power in the workplace and envisions hybrid workforces where people collaborate with AI daily to enhance productivity.</li><li>AWS's AI-native contact center, Amazon Connect, now offers AI support for various interactions, aiming to improve customer experience and streamline operations.</li><li>AI is gaining traction in healthcare to enhance patient care and reduce administrative burdens on doctors. AWS aims for its employees to become 'AI native' and work alongside AI tools in the near future.</li></ul>

AWS believes humans and AI can be workplace allies

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