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AWS, Salesforce Execs See a ‘Fully AI World’ With ‘Limitless Labor’
- Executives from AWS, Salesforce, and Oracle anticipate that AI agents will revolutionize the workforce.
- AI agents are expected to handle tasks like customer service, software navigation, decision-making, and automation.
- These agents can reason, plan tasks, and carry out functions on behalf of humans and systems.
- Examples include automating drug research, accelerating credit risk reporting, and enhancing customer service.
- Salesforce's AI platform, Agentforce, has seen significant demand, signaling a shift towards 'limitless labor pools.'
- AI agents are utilized internally and externally, interacting with customers, employees, and functioning in the background.
- Companies like Wiley Publishing and Pfizer have reported increased customer satisfaction and efficiency due to AI agents.
- Oracle embeds AI agents across various departments to automate processes and enhance roles like HR, finance, and supply chain.
- Executives believe that AI agents will transform employment by streamlining workflows, reducing training times, and unlocking employees from mundane tasks.
- While job displacement may occur, the executives emphasize the creation of new opportunities and redeployment of employees into higher-value roles.
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