The RBI has sent a 'letter of displeasure' to Bajaj Finance regarding its co-branded cards business.
The RBI highlighted Bajaj Finance's lack of proactive identification of gaps and vulnerabilities in the business, posing a significant risk to customers.
Bajaj Finance's claim of a limited role in customer solicitation was contested by the RBI, emphasizing the NBFC's responsibility to partner banks and customers.
The RBI instructed Bajaj Finance to obtain explicit approvals for future co-branding arrangements, implement monitoring and independent audits for data security and IT/IS/Cyber Security controls.