Bank of America maintains first place in Keynova Group’s Q2 2025 Online Banker Scorecard for its powerful online banking capabilities and customer experience.
Key findings highlight improvements in debit card management and controls, with more banks offering options like tracking transactions and card replacement.
Banks are enhancing consumer-facing security measures, such as multi-factor authentication, security strength indicators, and managing linked apps/websites for improved protection.
Despite progress, real-time alerts for low balances and overdrafts are not widely available in online banking, with only half of the evaluated banks currently offering such features.