A naukri.com initiative
Salesforce
1d
45
Image Credit: Salesforce
Benchmarking Voice and Text Agents for Enterprise Workflows
- Enterprises are focusing on evaluating AI agents specifically for complex, domain-specific workflows through voice interfaces.
- Salesforce AI Research & Engineering teams designed a benchmark to assess AI agents in text and voice environments for enterprise tasks.
- The benchmark covers healthcare appointment management, financial transactions, inbound sales, and e-commerce order processing.
- It emphasizes tool integration, protocol adherence, domain expertise, and voice robustness for comprehensive evaluation.
- The benchmark architecture includes environments, tasks, participants, and metrics for reproducible evaluations.
- It spans appointments management, financial transactions, inbound sales, and order management to test different enterprise operations.
- Tasks vary in complexity from simple to multi-step processes, all human-verified to ensure realism and difficulty.
- Agents are evaluated based on accuracy and efficiency in text and voice modalities, with noise injection for robustness testing.
- Implementation details include Python usage, modular definitions, client-agent simulation, multi-provider support, and voice processing.
- Experimental results highlighted challenges in financial transactions, voice vs. text accuracy, and performance in complex tasks.
Read Full Article
2 Likes
For uninterrupted reading, download the app