<ul><li>The author reflects on their favorite product, Facebook, and runner-up products that highlight the importance of great design, functionality, and user experience.</li><li>The author questions the use of traditional product metrics and suggests measuring ethical outcomes that focus on real human impact.</li><li>They propose metrics that assess positive, purposeful interactions and how well products enrich lives through efficiency, creativity, or emotional connection.</li><li>The author emphasizes the responsibility of product managers to go beyond engagement and retention and measure the transformative effect products have on users.</li></ul>

Beyond Engagement: Why Product Metrics Need a Human Touch

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