This article discusses the collaboration between UX researchers and product teams to integrate user research insights into actionable roadmaps for product development.
A dedicated UX team joined the company's IT department to revamp an internal employee support website into a company-wide platform.
The team followed a 3-step quarterly process to launch the new support site but realized that user needs were not fully met due to stakeholder requirements overshadowing user pain points.
The team evolved to follow a unified 5-step product development process, emphasizing the importance of user research, workshops, stakeholder alignment, detailed planning, and roadmap execution.