<ul><li>"There’s nothing soft about resolving conflicts, leading difficult conversations, or ensuring alignment across a global team. These are power skills—the ones that determine whether an organisation thrives or just survives."</li><li>Communication is often neglected as a 'soft skill' despite its critical role in the modern workplace. Dr Damini Chawla advocates for a rebranding of communication as 'power skills' that have a direct impact on an organization's success.</li><li>HR leaders can promote courageous conversations to drive diversity, equity, and inclusion (DE&I) by normalizing learning over punishment, repositioning leadership as dialogue facilitators, and proactively creating spaces for meaningful dialogues.</li><li>In the future of work, the focus should be on human connection and amplifying what makes us uniquely human, such as empathy, creativity, and connection. HR leaders can create more human-centric workplaces by prioritizing real conversations, rethinking productivity, and auditing meetings.</li></ul>

Beyond soft skills: Why human connection is the future of work

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