A naukri.com initiative
Bloomberg Quint
2d
312
Image Credit: Bloomberg Quint
BMC Launches 'Pothole QuickFix' App, New WhatsApp Service To Tackle Mumbai Potholes
- The Brihanmumbai Municipal Corporation (BMC) has introduced a 'Pothole QuickFix' app and a dedicated WhatsApp service for reporting potholes in Mumbai.
- The new system aims to simplify complaint registration with just three to five clicks, allowing users to submit photos of potholes and their locations directly through the app or WhatsApp.
- Users can contact BMC's chatbot services on WhatsApp at 8999228999 to report potholes, with an assurance that the department will address the issue within 48 hours.
- If repairs are delayed, the matter will be escalated, emphasizing accountability for fixing potholes, especially critical during the monsoon season.
- The WhatsApp service allows users to use keywords like 'Pothole' or 'Khadda' to guide them in sharing photos and location details for efficient complaint handling.
- Citizens can monitor the status of their complaints via the app, which also offers the option to reopen complaints if unsatisfied with the repair work.
- BMC officials believe this initiative will positively impact road conditions, particularly during the monsoon, and reduce hazards associated with the season.
- The system's simplicity and transparency aim to increase public engagement and address the pothole issue more effectively, as stated by BMC official Abhijeet Bangar.
Read Full Article
5 Likes
For uninterrupted reading, download the app