<ul><li>Singapore-based insurtech firm bolttech is integrating generative AI tools from Amazon Web Services (AWS) to improve customer service, automate workflows, and reduce costs across its global operations.</li><li>bolttech has developed the “bolttech Gen AI Factory” using Amazon Bedrock to enhance its omnichannel call center with agentic AI features, including multilingual speech-to-speech chatbots for personalized responses to customer inquiries.</li><li>The company aims to leverage generative AI applications for underwriting, claims handling, customer service, and product development to reduce loss ratios through prediction, prevention, and recovery functions.</li><li>AWS services like Amazon Q Developer have improved efficiency by reducing documentation time and accelerating onboarding for bolttech's software development teams, as they expand their presence in 37 global markets.</li></ul>

bolttech Partners with AWS to Deploy Generative AI Across Operations

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