<ul data-eligibleForWebStory="true">BSNL, a state-run telecom company in India, is offering WhatsApp support to its customers to enhance customer service.Customers can now share feedback or problems directly with BSNL through WhatsApp, eliminating the need to visit a different platform.To contact BSNL on WhatsApp, users need to send a Hi to the number 1800-4444 and select 'Book a Complaint' for registering complaints.BSNL sends an instant confirmation of the complaint registration over WhatsApp and aims to resolve the issue promptly.Users can also track their complaints through WhatsApp, enhancing the customer service experience.BSNL is focusing on customer care by deploying 4G services across India and nearing completion of 1 lakh 4G sites.The company plans to deploy an additional 1 lakh 4G sites to compete with private telecom operators, using homegrown technology.