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Building Scalable, Programmable Telephony with VoIP PBX and Modern APIs

  • Businesses are transitioning to cloud-native infrastructure, leading to the adoption of flexible, scalable VoIP PBX solutions for voice communication.
  • VoIP PBX systems, hosted in the cloud, offer remote access, lower maintenance, API-level integrations, and scalability based on user demand.
  • Developers benefit from programmable APIs, webhook events, and AI-enhanced features like transcription and call analytics, enabling various functionalities such as call routing based on CRM data and real-time call logging.
  • VoIP PBX platforms also support AI and analytics for tasks like triggering ticket creation, sentiment analysis on calls, and keyword-based call tagging, empowering developers to enhance customer experience and automate workflows.

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