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Medium
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Careless People: a horror story, from a product pro’s perspective
- The book 'Careless People' sheds light on various instances of bad behavior in tech companies, including Facebook, leading to a horror-inducing account for the reader.
- The digital malfeasance described in the book suggests that such carelessness in product offerings should be regulated by international trade laws.
- Facebook's entry into Myanmar is labeled as digital colonialism, enabling hate speech that fueled riots and ethnic cleansing due to oversight in content moderation.
- The lack of imagination in many tech companies leads to oversights in user interfaces that could potentially encourage bad decisions and negative outcomes.
- The narrative emphasizes how carelessness and assumptions within product teams contribute to the proliferation of bad products and incorrect decision-making.
- The author's inaction and observation of troubling incidents at Facebook, without taking immediate steps to address them, is criticized for perpetuating carelessness and complicity in detrimental outcomes.
- The author's complacency while witnessing problematic events at Facebook, driven by her perception of being in a 'dream job', is highlighted as a contributing factor to overlooking red flags and ethical dilemmas.
- The author's delayed action in revealing these incidents in a book rather than addressing them in real-time raises questions about her accountability and role in perpetuating carelessness in product development.
- The narrative emphasizes the importance of product professionals being advocates for users and not succumbing to complacency or carelessness, as it can lead to severe consequences in product outcomes.
- The article underscores the significance of challenging assumptions, promoting creativity, and advocating for users' needs within product teams to prevent carelessness and ensure ethical decision-making.
- Overall, 'Careless People' prompts reflection on the responsibility of individuals in the product development process and the detrimental outcomes that can arise from neglecting ethical considerations.
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