<ul><li>The Central Consumer Protection Authority (CCPA) has ordered Ola to provide customers with an option to choose their preferred method of refund - either to their bank account or via coupon - during the grievance redressal process.</li><li>CCPA found that Ola's practice of providing only coupon codes for refunds without giving consumers the choice violates consumer rights.</li><li>Ola has been instructed to issue bills or receipts for all Auto rides to ensure transparency and accountability.</li><li>In response to ongoing consumer dissatisfaction, Ola made several consumer-centric changes in its app, including displaying contact details of grievance and nodal officers, improving cancellation policies, and providing fare breakdowns.</li></ul>

CCPA orders Ola to offer an option to customers to get refunds in their source bank account

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