<ul><li>The Central Consumer Protection Authority (CCPA) has directed Ola to offer refund options and provide receipts for auto rides.</li><li>Ola's no-questions-asked refund policy, which only offered coupon codes for future rides, was found to violate consumer rights.</li><li>CCPA instructed Ola to give consumers a clear choice between bank account refund or coupon and provide invoices for all auto rides to ensure transparency.</li><li>Over 2,000 complaints against Ola have been lodged on the national consumer helpline, including issues of higher fares and non-refund of amounts.</li></ul>

CCPA Orders Ola To Offer Refund Choices, Auto Ride Invoice

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