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CEO Interview: Skincare Brand Takes Loyalty — and Data — Personally

  • High-end beauty company, 100% Pure, has a loyal customer base thanks in part to its personalization-focused marketing strategy.
  • A majority (75%) of the company's traffic comes from mobile devices, with half of those interactions resulting in purchases.
  • To cater to individual preferences and behaviors, the company uses data sources to create personalized experiences and marketing campaigns.
  • Exclusive, experience-driven loyalty programs have become instrumental in retaining customers and driving repeat business.
  • The brand's products are made from natural, non-toxic ingredients, with the company evolving its marketing and distribution strategy to thrive.
  • The company now distributes its products through specialty retailers, spas, its own boutiques and online.
  • Understanding customer behavior through data is key to driving future success and building trust for the brand.

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