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Chatbot startup Decagon gets $131M to build personalized AI agents for every consumer
- Decagon AI Inc., a startup specializing in AI-powered customer service agents, has raised $131 million in a Series C funding round, bringing its valuation to $1.5 billion.
- The funding was led by Andreessen Horowitz and Accel, with participation from existing investors like A*, Bain Capital Ventures, and others.
- Decagon provides text- and voice-based customer support bots that can automate interactions across chat, email, and phone calls, with customization tools for companies.
- Its chatbots have 'agentic' capabilities, allowing them to act on behalf of customers throughout the support lifecycle, improving performance through customer feedback.
- The company combines third-party language models with its AI algorithms to create intelligent chatbots that are continuously tested for reliability and accuracy.
- Decagon, heavily funded, competes in AI-powered customer support against big players like Salesforce and smaller firms like Sierra Technologies.
- Customers include Hertz, Duolingo, Eventbrite, and Chime Financial, with Chime reducing contact center costs by over 60% and doubling their net promoter score using AI agents.
- Decagon plans to use the funding to expand its teams, enhance sales efforts to more enterprises, and create personalized AI agents for brands to offer 24/7 customer interactions.
- CEO Jesse Zhang envisions a future where every brand provides personalized AI agents for enhanced customer experience.
- Decagon aims for proactive, authentic, intelligent, and satisfying customer interactions.
- The company is founded by tech visionaries John Furrier and Dave Vellante and operates in the digital media and AI space.
- SiliconANGLE Media, the parent company, is a leader in digital media innovation serving tech professionals with influential content and AI technology.
- The company's ecosystem includes theCUBE Network, theCUBE Research, and theCUBE SuperStudios, using AI Video cloud for audience interaction.
- SiliconANGLE Media has a reach of over 15 million tech professionals and focuses on data-driven decisions for technology companies.
- Decagon's funding round and innovative approach to personalized AI agents showcase its significant impact in the AI-powered customer support sector.
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