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Chick-fil-A Leverages Drones to Optimize Drive-Thru Service

  • Chick-fil-A is utilizing drone technology to optimize its drive-thru service and enhance customer experience.
  • The company is using drones to analyze traffic flow and service efficiency at its over 3,000 locations.
  • By combining drone footage with in-store video, Chick-fil-A creates hour-long analysis videos for franchise owners.
  • The use of drones has led to operational changes that have increased drive-thru sales at certain locations by 50%.

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