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Cisco Paves the Way with Agentic AI Collaboration
- Cisco is introducing agentic AI collaboration solutions at Enterprise Connect, aiming to enhance customer, employee, and IT experiences with AI-driven innovations like Webex AI Agent and Webex Calling Customer Assist.
- These solutions focus on anticipating needs, boosting productivity, and providing exceptional interactions. The Webex Customer Experience portfolio transforms contact centers into experience centers with tools like AI Agent and AI Assistant for Contact Center.
- New features include the general availability of Webex AI Agent for improved customer service interactions, AI Assistant for Webex Contact Center with suggested responses and transcription, and Workflow Automation in Cisco AI Assistant for Webex Suite.
- The AI-powered solutions also aim to deliver seamless employee experiences through tools like Webex Calling Customer Assist and AI capabilities in Webex Control Hub for IT admins to manage AI ecosystems efficiently.
- Other enhancements include Apple AirPlay on Cisco Devices, Cisco Spatial Meetings for immersive collaboration, and native Epic integration for Webex Contact Center to access patient information more effectively within EHR software.
- Cisco's innovations showcase a commitment to revolutionizing connectivity and security in the AI era, empowering customers, partners, and communities to drive innovation and digital resilience.
- Webex's cloud-based collaboration solutions prioritize inclusive collaboration experiences, leveraging AI and machine learning to overcome barriers and ensure security and privacy by design.
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