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Co-op offers £10 discount to members following recent cyber attack

  • Co-op is offering a £10 discount on a minimum £40 purchase to members following a recent cyber attack that led to data theft.
  • The promotion, valid for a week, aims to recover from the incident and normalize trading across the grocery chain's 2,300 stores.
  • The cyber attack compromised member data, resulting in system shutdowns and disruption to fresh stock deliveries, causing customer complaints.
  • The discount may be a proactive move to boost sales and regain member trust, though opinions differ on its effectiveness.
  • Retail consultant Catherine Shuttleworth suggests practical support for data security might be more impactful than a discount.
  • The offer is seen as a gesture of appreciation to Co-op's 6.5 million members, but the retailer currently has no plans to offer fraud prevention services.
  • Shuttleworth estimates the cyber attack cost Co-op 'millions of pounds' in lost sales, making the discount a call for customers to return.

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