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Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities
- The demand for top-notch customer service is high, with organizations seeing increased shareholder returns with higher customer loyalty scores.
- Generative AI is enabling organizations to enhance customer experiences across various industries, including contact center operations.
- Google Cloud's Customer Engagement Suite with Google AI is transforming customer service and business impact for many leading organizations.
- New capabilities include Conversational Agents, Agent Assist, Conversational Insights, Quality AI, and Google Cloud Contact Center-as-a-Service (CCaaS).
- These advancements aim to simplify the building of AI agents, boost productivity for customer service representatives, and streamline contact center operations.
- Companies like TTEC and loveholidays have seen significant improvements in customer interactions and operational savings using the Customer Engagement Suite.
- Google's YouTube business has leveraged the Suite to enhance user satisfaction and gain data-driven insights.
- New AI-enabled capabilities have been introduced, such as Natural sounding HD voices, Unified console to build hybrid agents, Prebuilt agents, and Out-of-the-box connectors.
- Other enhancements include AI Coach, AI Trainer, web and voice co-browse, customizable dashboarding and reporting, and a standalone agent desktop application.
- The advancements in Generative AI are shaping superior customer experiences and contact center transformation, boosting engagement, retention, and brand loyalty.
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